GDPR Data Protection Notice
Last Updated: July 7, 2026
GDPR Data Protection Notice
At Istanbul Transfer Airport, we are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
This notice explains how we collect, process, store, and protect your personal information when you use our website or book our airport transfer services.
By using https://istanbultransferairport.com, you acknowledge that you have read and understood this GDPR Data Protection Notice.
1. Data Controller
The data controller responsible for processing your personal data is:
Istanbul Transfer Airport
Website: https://istanbultransferairport.com
Email: Please insert your official customer support email.
2. Personal Data We Collect
Depending on the services you use, we may collect the following categories of personal data:
Identity Information
- Full Name
- Nationality (where required)
- Passenger Information
Contact Information
- Email Address
- Telephone Number
- WhatsApp Number (if provided)
Booking Information
- Pick-up Address
- Drop-off Address
- Flight Number
- Arrival Airport
- Departure Airport
- Date and Time of Transfer
- Number of Passengers
- Number of Suitcases
- Child Seat Requests
- Special Travel Requests
Payment Information
When online payment is available, payments are processed by secure third-party payment providers.
We do not store your full payment card details on our servers.
Technical Information
While visiting our website, we may automatically collect:
- IP Address
- Browser Type
- Operating System
- Device Type
- Pages Visited
- Referral Source
- Session Duration
- Cookie Information
3. Lawful Basis for Processing
Under Article 6 of the GDPR, we process your personal data based on one or more of the following legal grounds:
Contract Performance
To:
- Process reservations
- Provide airport transfer services
- Contact you regarding your booking
- Monitor your flight status
- Arrange your assigned driver
Legal Obligations
To comply with:
- Tax regulations
- Accounting requirements
- Government requests
- Court orders
- Applicable transportation laws
Legitimate Interests
We may process data for:
- Improving our website
- Preventing fraud
- Website security
- Customer support
- Service quality improvements
Consent
Where required, we process data only after obtaining your explicit consent, particularly for:
- Marketing communications
- Non-essential cookies
- Promotional newsletters
You may withdraw your consent at any time.
4. How We Use Your Personal Data
Your personal information may be used to:
- Confirm your reservation
- Send booking confirmations
- Contact you before your transfer
- Track flight arrivals
- Allocate vehicles and drivers
- Improve customer service
- Process refunds
- Prevent fraudulent activities
- Comply with legal obligations
- Improve website functionality
5. Data Sharing
We never sell your personal information.
Your data may only be shared when necessary with:
- Assigned Drivers
- Dispatch Team
- Payment Service Providers
- IT Service Providers
- Website Hosting Providers
- Legal Authorities (where required by law)
All third parties receiving personal data are required to maintain appropriate confidentiality and security measures.
6. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA).
Whenever personal data is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with GDPR requirements.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Complete your reservation
- Provide customer support
- Meet accounting obligations
- Comply with legal requirements
- Resolve disputes
When personal data is no longer required, it will be securely deleted or anonymized.
8. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
- SSL Encryption
- Secure Servers
- Restricted Employee Access
- Firewall Protection
- Malware Protection
- Password Protection
- Regular Software Updates
- Data Backup Procedures
Despite our best efforts, no internet transmission is completely secure.
9. Your GDPR Rights
If you are located within the European Union, you have the following rights:
Right of Access
You may request a copy of your personal data.
Right to Rectification
You may request correction of inaccurate information.
Right to Erasure (“Right to be Forgotten”)
You may request deletion of your personal data where legally permitted.
Right to Restrict Processing
You may request limitation of how your data is processed.
Right to Data Portability
You may request your personal data in a structured, machine-readable format.
Right to Object
You may object to processing based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to Lodge a Complaint
You may lodge a complaint with your local Data Protection Authority if you believe your rights have been violated.
10. Cookies
Our website uses cookies to:
- Improve functionality
- Remember preferences
- Measure website performance
- Analyze visitor behavior
For more information, please read our Cookie Policy.
11. Automated Decision Making
We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning our customers.
12. Children’s Privacy
Our services are intended for individuals aged 18 and over.
We do not knowingly collect personal data from children.
If such information is discovered, it will be deleted without unnecessary delay.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those websites independently.
14. Changes to this Notice
We reserve the right to update this GDPR Data Protection Notice at any time.
Changes become effective immediately upon publication on this page.
We recommend reviewing this page periodically.
15. Contact Us
If you have any questions regarding this GDPR Data Protection Notice or wish to exercise your GDPR rights, please contact us using the contact information available on our website.
Website: https://istanbultransferairport.com
Email: Please insert your official support email.
We will respond to GDPR-related requests within the timeframes required by applicable law.