Frequently Asked Questions (FAQ)
Last Updated: July 7, 2026
Welcome to the Istanbul Transfer Airport Frequently Asked Questions page. Here you will find answers to the most common questions about our airport transfer services.
1. What is Istanbul Transfer Airport?
Istanbul Transfer Airport is a professional private airport transfer service providing safe, comfortable, and reliable transportation between Istanbul Airport (IST), Sabiha Gökçen Airport (SAW), hotels, residences, cruise ports, business centers, and other destinations across Istanbul.
2. Which airports do you serve?
We provide transfers to and from:
- Istanbul Airport (IST)
- Sabiha Gökçen International Airport (SAW)
3. What types of vehicles do you offer?
Our fleet includes:
- Mercedes-Benz Vito VIP
- Mercedes-Benz Sprinter VIP
- Luxury Sedans
- Executive Minivans
- Group Transfer Vehicles
Vehicle availability depends on the number of passengers and luggage.
4. How can I book a transfer?
You can make a reservation through:
- Our online booking form
- Telephone
We recommend booking in advance to ensure vehicle availability.
5. Will I receive a booking confirmation?
Yes.
After your reservation has been confirmed, you will receive a confirmation email or WhatsApp message containing your booking details.
6. Do you monitor flight delays?
Yes.
If you provide your flight number during booking, we monitor your flight and adjust the pickup time whenever possible in the event of delays.
7. What happens if my flight is delayed?
Your driver will normally wait according to your updated arrival time.
If a major operational change is required, our customer support team will contact you.
8. Where will I meet my driver?
Your driver will meet you at the designated airport meeting point.
Meeting instructions will be included in your booking confirmation.
Where available, Meet & Greet service may also be provided.
9. How long will the driver wait?
Airport pickups include complimentary waiting time after your flight lands.
Additional waiting time may be subject to extra charges.
10. Can I cancel my booking?
Yes.
Free cancellation is generally available up to 24 hours before the scheduled pickup time.
Please refer to our Refund & Cancellation Policy for complete details.
11. Can I change my reservation?
Yes.
You may request changes to your pickup time, destination, flight details, or passenger information, subject to availability.
12. How can I pay?
We may accept:
- Credit Cards
- Debit Cards
- Cash
- Bank Transfer (where applicable)
Available payment methods may vary depending on your booking.
13. Are your prices fixed?
Yes.
The quoted price is fixed for the booked transfer unless changes are requested that affect the service, such as a different destination or vehicle upgrade.
14. Are there any hidden fees?
No.
We believe in transparent pricing.
Any additional charges will be explained before they are applied.
15. Do you provide child seats?
Yes.
Child seats are available upon request and should be requested during the booking process.
16. Can I travel with extra luggage?
Yes.
Please inform us in advance if you have oversized or additional luggage so we can assign the appropriate vehicle.
17. Do you offer VIP transfers?
Yes.
We specialize in VIP airport transfer services using luxury Mercedes-Benz vehicles with professional chauffeurs.
18. Are your drivers licensed?
Yes.
All drivers are professionally licensed and experienced.
19. Is your service available 24/7?
Yes.
Our airport transfer service operates 24 hours a day, 7 days a week, including weekends and public holidays.
Advance booking is recommended.
20. Which areas do you serve?
We provide transfers throughout Istanbul, including popular destinations such as:
- Sultanahmet
- Taksim
- Beşiktaş
- Şişli
- Levent
- Maslak
- Fatih
- Beyoğlu
- Kadıköy
- Üsküdar
- Bakırköy
- Florya
- Ataşehir
- Pendik
- Tuzla
- Beylikdüzü
- Başakşehir
- Avcılar
- Bahçeşehir
- Esenyurt
Private transfers to other cities may also be available upon request.
21. Do you provide hotel transfers?
Yes.
We provide transfers between airports and hotels, residences, Airbnb properties, business centers, shopping malls, cruise ports, and other locations.
22. Is smoking allowed in the vehicles?
No.
Smoking is prohibited inside all vehicles to ensure a clean and comfortable environment for all passengers.
23. What if I cannot find my driver?
Please contact our customer support team immediately using the telephone number or WhatsApp contact provided in your booking confirmation.
We will assist you as quickly as possible.
24. How is my personal information protected?
Your personal data is processed securely and in accordance with applicable privacy laws.
Please review our:
- Privacy Policy
- Cookie Policy
- GDPR Data Protection Notice
- KVKK Information Notice
for detailed information.
25. How can I contact Istanbul Transfer Airport?
If you have any questions or require assistance, please contact us using the information available on our website.
Website: https://istanbultransferairport.com
Email: roda66@gmail.com
WhatsApp / Phone: +905326600847
Our customer support team will be happy to assist you.