Refund & Cancellation Policy
Last Updated: July 7, 2026
Refund & Cancellation Policy
Thank you for choosing Istanbul Transfer Airport. We strive to provide reliable, punctual, and professional airport transfer services. This Refund & Cancellation Policy explains the conditions under which reservations may be cancelled, modified, or refunded.
By booking a transfer through https://istanbultransferairport.com, you agree to the terms outlined below.
1. Cancellation by the Customer
Customers may cancel their reservation by contacting our customer support via email, WhatsApp, or phone.
Free Cancellation
Reservations cancelled at least 24 hours before the scheduled pickup time are eligible for a 100% refund, provided that payment has already been made.
Late Cancellation
Reservations cancelled less than 24 hours before the scheduled pickup time may be subject to cancellation charges.
Depending on operational costs already incurred, a partial refund may be issued at our discretion.
No Refund
Refunds are generally not available when:
- The customer fails to appear at the agreed pickup location.
- Incorrect booking information prevents the service from being provided.
- The customer cannot be contacted using the provided contact details.
- The customer refuses the service without a valid operational reason.
2. Booking Modifications
Customers may request changes to their reservation, including:
- Pickup time
- Pickup address
- Destination
- Flight information
- Passenger details
Modification requests are subject to availability.
Additional charges may apply if the requested changes result in increased operational costs.
3. Flight Delays
If a valid flight number has been provided during booking, we monitor flight arrival times.
In the event of a flight delay, our driver will adjust the pickup time whenever operationally possible, at no additional charge.
If a significant delay requires major schedule changes or replacement vehicles, additional fees may apply. Any such charges will be communicated in advance whenever possible.
4. Flight Cancellation
If your flight is cancelled, please notify us as soon as possible.
If sufficient notice is provided before the driver has been dispatched, we will make every reasonable effort to reschedule your transfer or issue a refund in accordance with this policy.
5. Waiting Time
Airport Arrivals
Complimentary waiting time is provided after your flight lands.
The standard waiting period may vary depending on the airport and service type.
If the passenger requires additional waiting time beyond the complimentary period, extra charges may apply.
Hotel, Residence, or Other Pickup Locations
Customers are expected to be ready at the scheduled pickup time.
Drivers may wait for a reasonable period. Extended waiting time may incur additional charges.
6. No-Show Policy
A reservation will be considered a No-Show if:
- The passenger does not appear within the waiting period.
- The passenger cannot be contacted.
- Incorrect flight details were provided.
- The passenger leaves the airport or pickup location without contacting us.
- The passenger uses another transportation provider without notifying us.
No-Show bookings are generally non-refundable.
7. Refund Process
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your bank or payment provider.
Typical processing time is between 5 and 14 business days.
Any fees charged by banks or payment providers are outside our control.
8. Company Cancellation
In rare situations, we may need to cancel a booking due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Road closures
- Natural disasters
- Government restrictions
- Vehicle breakdowns
- Force majeure events
- Serious operational emergencies
Where possible, we will:
- Arrange an alternative vehicle.
- Offer an alternative pickup time.
- Provide a full refund if no suitable alternative can be arranged.
9. Service Interruptions
We are not responsible for delays or service interruptions caused by:
- Traffic congestion
- Airport security procedures
- Customs or immigration delays
- Airline schedule changes
- Public demonstrations
- Road accidents
- Events beyond our reasonable control
These situations do not automatically entitle customers to a refund.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information.
- Supplying a valid phone number or email address.
- Informing us promptly of any changes.
- Being present at the agreed pickup location on time.
- Ensuring luggage details are accurate.
Failure to meet these responsibilities may affect refund eligibility.
11. Luggage
Customers should ensure that the amount and size of luggage declared during booking are accurate.
Additional or oversized luggage may require a larger vehicle and may result in additional charges.
12. Child Seats
Child seats are available upon request and subject to availability.
Requests should be made during the booking process.
Failure to request a child seat in advance does not qualify for a refund if one cannot be provided at short notice.
13. Force Majeure
Neither party shall be liable for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Earthquakes
- Floods
- Fires
- Pandemics
- Terrorist incidents
- War
- Government actions
- Airport closures
14. Contact Us
If you have any questions regarding cancellations, refunds, or booking changes, please contact our customer support team.
Website: https://istanbultransferairport.com
Email: Please insert your official customer support email.
WhatsApp / Phone: Please insert your official contact number.
We aim to respond to all enquiries as quickly as possible and provide fair, transparent resolutions.